Terms & Conditions

Shilpa Dave Ltd. Terms and Conditions V1.4 2024

The use of this website and our services is subject to the following Terms and  Conditions. By accessing this website or registering as a patient of the clinic you  agree to be bound by the Terms and Conditions set out below. It is the intention of  Shilpa Dave Ltd that all terms of a financial contract between the member and Shilpa Dave Ltd are contained in this document. You must read, agree and accept all of the terms and conditions contained in this agreement and our associated  Privacy Policy. 

These terms and conditions are governed by and construed in accordance with  English law and you agree that the English courts will have exclusive jurisdiction  for any dispute under this agreement. The laws of your country may be different  from English law and there may be additional legal requirements for you to use our  website or services. You must comply with all applicable local and international laws, statutes and regulations regarding your use of our website and services. We  cannot monitor the laws of every country and it is your responsibility to ensure that  your use of our website and services is legal. 

This agreement includes those terms and conditions expressly set out below and  those incorporated by reference. We strongly recommend that you also access and read any other information contained on other pages or websites referred to in  this notice, as they may contain further terms and conditions that apply to you.  Please also refer to our Privacy Policy. We may amend these Terms and Conditions at any time by posting an amended agreement on our website. Any  amended Terms and Conditions will govern new user registrations from the date  that it is posted and existing users will be bound by the amended agreement after  the expiry of 14 days following the date of posting. 

Nothing in these Terms and Conditions shall create or be construed to imply any  agency, partnership, joint venture, employee-employer relationship or franchisor franchisee relationship between you and us. Headings are for ease of reference  purposes only and in no way define, limit, construe or describe the scope or extent of  such section. If any provision of these Terms and Conditions is held to be invalid  or unenforceable; such provision shall be struck out and the remaining provisions shall remain in full force and effect. You cannot assign this agreement but we may assign it at our sole discretion. Our failure to act with respect to a breach by you  or others shall not be considered as a waiver of right to act with respect to  Shilpa Dave Ltd. Terms and Conditions V1.4 2024  subsequent or similar breaches. Any person who is not a party to this agreement  has no rights under the contracts (Rights of Third Parties) Act 1999 to enforce any  term of this agreement. This does not affect any right or remedy generally available to such a third  party in law or otherwise. 

‘Shilpa Dave Health ’ or ‘Shilpa Dave ltd. ’ mean the private limited company Shilpa  Dave Ltd. registered in England and Wales, registered company number 10734587  The registered address is Charles Rippin & Turner, Middlesex House, 130 College  Road, Harrow, England, HA1 1BQ 

‘Clinic’ means any clinic operated by Shilpa Dave Ltd.  

‘Member’ means a patient registered at the clinic. 

‘Membership’ is offered in three different categories including individual, couple and  family 

There are 3 different types of membership, individual, couple and family. Please read  the descriptions below carefully to ensure you choose the correct membership for  your needs. We are a small practice with a small number of medical staff and may  have periods of time when the surgery may closed (annual leave, Christmas period)  and reserve the right to decline a membership application if we do not provide  medical services in the area that is needed (for example a shared care arrangement  with multiple health agencies, homecare or medical conditions that are likely to  require out of hours or complex care needs) and therefore unable to provide care for  the named patient of a suitable standard to address their health needs. 

Patients may register to become a member of the clinic to use the clinic services with  membership benefits outlined below for a monthly subscription fee. Please see our  website for an up-to-date price list for services or contact our reception team. 

Registered Members are entitled to the following membership benefits: 

to use the clinic services with membership benefits outlined below for a monthly  subscription fee. Please see our website for an up-to-date price list for services or  contact our reception team. 

 

Subscription fees do not include vaccinations, home visits, laboratory fees, imaging  fees, investigation fees, members consultation costs, consultation with other  therapists, consultations with other specialists and consultations outside of clinic  opening hours. 

Subscription fees are payable monthly starting on the date of joining and at 1-month  intervals thereafter. Subscription fee payments should be made online by monthly recurring credit/debit card payment via Semble platform. 

 

 Card details are not stored on Semble, instead they are securely stored by Stripe, and we only use tokens provided by Stripe to perform transactions. While the clinic does not store card details, they can instruct payments on patient’s cards, as per the clinic’s T&Cs.

 The actual credit card numbers never reach our servers. Instead, Stripe processes and stores the card details on their secure servers. Stripe then provides us with a secure token representing the card details. This token is what we use to perform transactions, ensuring that sensitive card information is never exposed or handled by our system.

 

 

Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS), which is the industry standard for securely handling credit card information. This compliance ensures that all card transactions are conducted in a secure environment and that card details are protected according to the highest security standards.

We accept all major credit and debit cards including  Apple Pay and American Express. We do not charge you any delivery or transaction  fee in addition to your monthly subscription fees. We can only accept payments in  British Pounds (GBP). 

Any additional charges will be advised to patients before they are charged, prices for  individual items are also available through our website and by contacting our  reception. If you have any query or question regarding fees please do not hesitate to  ask for clarification. Please note additional fees may be incurred for vaccinations,  laboratory fees, procedure fees, telephone consultations outside clinic opening hours  and home visits. All such fees are payable immediately after provision of service. 

Fees for additional services may be subject to change as supplier costs can vary.  Examples of such services include blood tests and x-rays. 

The minimum term of practice membership is 12 months and after this period  members can cancel their membership at any time via accessing their membership  portal. New members may cancel their membership within 14 days of joining and  receive a full refund if they are unhappy with the service. 

If the clinic’s discounted services have already been used within the 14-day period  they will receive a full refund minus any reasonable costs incurred, which will based on our fees for consultations or other services provided at membership rates. 

Cancellation requests may be made in via by email topa@privategp.org.  Cancellations will be confirmed in writing, and it is the member’s responsibility to  ensure their cancellation request has been received and confirmed by the clinic. 

In unexpected circumstances such as redundancy or moving house Shilpa Dave Ltd.  may waive the required notice periods and refund membership fees paid in advance that relate to a period after termination, supporting information may be requested in  such cases. 

Fees paid for additional services such as vaccinations, laboratory fees and home  visit fees are incurred at the time of provision, and therefore they are not refundable. 

All persons registering with the clinic will be asked to complete a registration  questionnaire and this will include confirmation of preferred communication methods,  whether they wish their records to be routinely shared with their NHS GP and they  will be asked to provide photo identification, to prevent fraud. When a child is  registered the details of those with parental responsibility will also be sought. All  patients registering will be required to provide a credit card as a guarantee of  payment, this is stored securely using Stripe which has the highest level of bank  security, our staff will not have access to your card or bank details. 

Shilpa Dave Ltd. undertakes to provide a Private GP service to its members within  the clinic opening hours. Fully qualified General Practitioners on the GP Register of  the General Medical Council will provide consultations. A practice nurse registered  

with the Nursing and Midwifery Council, for example for blood pressure checks or  vaccinations, may also see patients. The clinic is fully registered with the Care  Quality Commission.We do NOT provide ANY out of hours medical cover. 

Appointments are available within the clinic opening hours. Appointments may be  booked online, by telephone, email or in person. Patients will usually be able to see  a doctor of their choice, in an emergency or if an urgent appointment is requested  this may not be possible. Appointments may be booked up to 2 weeks in advance or  on the same day. In the unlikely event a same day appointment is not available a  doctor will always provide advice as to where to seek medical help for example your  local walk in centre or A&E Department. Patients who live outside of our local area  may be directed to attend a local service depending on their medical needs. Patients  must be currently within the United Kingdom to receive medical care including that  by email, telephone or video consultation. 

Occasionally circumstances beyond our control may limit the availability of services  provided by the clinic such as unavailability of vaccines from suppliers. In case of  emergency such as fire or flood the clinic we will direct you to another Private GP  Provider but will not be liable to cover the costs of such appointments. If we  permanently move location at least 3 months notice will be given to all members.  The Surgery may be closed for short periods due to staff leave. As we are a small  practice it is not always possible to find appropriate and safe Doctor cover. 

The clinic core opening hours are 09:00 to 18:00 Monday to Friday and Saturdays  for members only. We do not open most Wednesdays (as of March 2024). The clinic is usually closed on Sundays and public holidays and Easter Saturday. Members will be given at least 3 months’ notice of any planned  changes to clinic opening hours. Due to the small staff size of the practice. We may have periods where the surgery may be  closed due to annual leave, sickness and lack of staff cover. In this event patients are signposted to a  linked provider in the area.  

Members of the clinic who feel they are not able to attend the surgery for  consultation should contact the surgery for advice from a doctor over the telephone  on 02033030326 If a doctor agrees a home visit is medically required it will be  arranged as soon as possible depending on the availability of the doctor to attend.  We usually only undertake home visits for members within the Teddington and  Twickenham area. 

 

Please see our price list for the current fees. https://privategp.org/fees/

Members of the clinic who are in need of urgent medical attention outside of clinic  operating hours should firstly contact the NHS 111 line. 

In a medical emergency patients may be directed to call the emergency services on  999 or attend their nearest Accident and Emergency department. 

All doctors and nurses practicing at Shilpa Dave Ltd. will have appropriate  professional medical indemnity for their work. Other medical specialists and  therapists are linked to Shilpa Dave Ltd. and we may book appointments and provide  invoicing services,these doctors and healthcare professionals retain professional  responsibility for their clinical care. If they record clinical records they will do so using  our Practice Management Software Semble as registered users. 

Please take care of your personal property whilst at Shilpa Dave Ltd. Our liability to  compensate you (in the case of loss or damage other than death or personal injury)  is limited to a reasonable amount having regard to such factors as whether the  damage was due to a negligent act or omission by us. 

Where the performance by Shilpa Dave Ltd of its obligations under these terms and  conditions is delayed, hindered or prevented by an event or events beyond its  reasonable control and against which an experienced service provider could not be  reasonably have been expected to take precautions, Shilpa Dave Ltd shall promptly  notify the patient, in writing, specifying the nature of the force majeure event and  stating the anticipated delay in the performance of its service. 

Shilpa Dave Ltd shall have no liability to a Member or Non-Member for any failure to  deliver the services or any delay in doing so for any damage or defect to the services  provided that is caused by an event, including without limitation strikes and other  industrial disputes, extreme weather, epidemic, pandemic, terrorist incidents,  breakdown of systems or network access, flood, fire, explosion, earthquake, windstorm, other natural disasters, war, civil war, riots or Government action  preventing the delivery of services. Whilst Shilpa Dave Ltd will do everything it can to ensure prompt service, Covid-19  tests are highly scientific tests, they must be processed by an external government  accredited laboratory that may from time to time experience delays during the  ongoing pandemic. We can accept no responsibility for financial losses, travel  cancellations, disruption, or refusal to travel due to failed or later delivery of test kit  and/or reported test results. 

It is necessary for the purpose of providing healthcare for Shilpa Dave Ltd. to retain  member’s personal data including identity, contact details and medical information.  All information is held within a secure and encrypted computer system. Patients may  request copies of their medical records at any time, in accordance with our Access to  Medical Records policy available on request or from reception. We will not share  your information with any other parties without your express consent, except in  cases of emergency such as a life-threatening illness. We comply with the Data  Protection Act 1998 and are registered with the Information Commissioner’s Office.  Please also see our privacy policy for further information. 

All Covid-19 test results will be reported to Public Health England, this is a legal  requirement, in the event of a positive test your contact details may be passed to  authorities including the NHS Test and Trace service. 

Members are encouraged to continue their registration with an NHS GP if they are  entitled to NHS care. The clinic will liaise with any other healthcare professionals  involved in your care, with your consent, as needed. Some patients with complex  needs, or who are vulnerable or at risk may not be able to be supported fully with the  limited range of services at Shilpa Dave ltd. Your Doctor will discuss this with you if  this is the case and advice linking with your NHS GP or facilitating your care needs  via the NHS. 

If you think you may be able to claim GP consultation fees and any other fees please  check with your insurer in advance. Shilpa Dave Ltd. will provide assistance in the  form of reports, correspondence and receipts as needed. You will usually be required to pay your invoices directly and then make any claims for reimbursement in  accordance with your insurance policy. If you have pre-authorisation from your  insurer then we may be able to bill them directly, please discuss with reception if you  wish to do this in advance of your consultation. In the event that payment has either  not been received or declined by a third party or not paid in full within 3 months of the provision of service the patient will be responsible to make immediate payment to  Shilpa Dave Ltd.

 

The clinic will not tolerate violent, aggressive or abusive behaviour. Shilpa Dave Ltd  reserves the right to immediately terminate its contract with any patient who is  violent, aggressive or abusive either in person or via email or telephone  communication. In these circumstances any membership fees paid in advance that  relate to a period after termination will be refunded in full. 

We may immediately issue a warning and deny your access to all or part of the  website or refuse to provide our services to you without notice if: 

You are in breach of any part of this agreement. 

We cannot, for any reason, verify or authenticate any information you provide to us.  We believe that your actions may cause legal liability for us, you or any other user. 

 

Shilpa Dave Ltd. may terminate this agreement if any membership fee remains  unpaid 30 days after its due date for payment. Fees for other services are payable at  the time of provision. 

Appointments booked require scheduling of Doctor time. You can cancel your appointment up to 24 hours before your scheduled appointment time and payment will be refundedminus an administration charge of £25. 

In the rare situation that Shilpa Dave Ltd. has to cancel your appointment you will be  offered a further appointment as soon as possible. For  certain services which are booked and paid for in advance, including Covid-19  testing, an administration fee may be payable for cancellation due to fees already  incurred by the clinic when the appointment was booked. 

Appointment cancelled on the day will be charged in full unless rescheduled. Appointments cancelled within 24 hrs will incur a  £50 cancellation fee. Health screens, which are missed or not rescheduled will incur a £100 cancellation fee due to the long clinic time and staffing costs of these appointments.  

Monthly Membership fees will be reviewed annually and not more frequently. Other fees and charges may be subject to change with 1 month’s notice. Members will be given at  least 1 months’ notice of any change to membership fees. Members not wishing to  continue their membership at the new rates may cancel with at least 1 months’  notice. Shilpa Dave Ltd will refund any advance membership fees paid which relate  to a period after the termination of membership. 

Patients should expect a response to an email enquiry within 24 hours but this may  not be the same day. We do not provide medical advice via email. Patients should  allow 3 working days for any referral letter to be prepared.  

Shilpa Dave Ltd. sets itself the highest standards of care if we fail to meet our own  high expectations then please let us know immediately. We know that sometimes  things may go wrong, if we do our best to put them right as soon as possible. If you are unhappy with the service you have received then please contact us. A full  copy our complaints policy is available from the practice reception or by email  practicemanager@privategp.org 

This website and all materials on it, including, but not limited to, images, are the sole  property of Shilpa Dave Ltd and are protected from unauthorised copying and  dissemination by copyrights law and trademark law. You may not reproduce,  republish, upload, post, transmit or distribute in any way whatsoever any materials  from privategp.org without the prior written permission of Shilpa Dave Ltd. 

You acknowledge that you are responsible for all communications sent via or to this  website and agree your use of this website for proper and lawful purposes only. You  will not carry out any act or omission or procedure which would damage, delay,  interrupt or impair the use of this website or its software; cause any illegal, offensive,  defamatory material to be placed on or associated with this website;be in breach of  any copyright, trademark, privacy, confidence, or any other third party right; or cause  any inconvenience to its employees, servants, agents, software and other suppliers  or any other third party (including, without limitation, creating or procuring software  viruses, chain letter, unsolicited communications and ‘spam’). 

In the event that you breach any of these Terms and Conditions, you will indemnify  and keep indemnified Shilpa Dave Ltd, employees, servants, agents, professional  advisors, suppliers and affiliates from time-to-time against all damages, losses,  claims, costs, charges, awards, orders, judgments and other liabilities suffered or  threatened as a result of a breach of these conditions. 

Giles Davies Practice Manager  

Shilpa Dave Ltd.  September 2024