Frequently Asked Questions
The minimum membership term is 12 months and after this period you can cancel your membership at any time by emailing members@privategp.org. Membership is billed monthly via Stripe through our practice management system Semble.
Any changes to your membership, for example adding or removing a family member should be requested via email to members@privategp.org
Membership Subscription is held within Semble our practice management Software Provider so that all financial information remains under one single provider, Semble.
Collection and Storage of Card Details
Card details are not stored on Semble, instead they are securely stored by Stripe, and we only use tokens provided by Stripe to perform transactions. While the clinic does not store card details, they can instruct payments on patient’s cards, as per the clinic’s T&Cs.
The actual credit card numbers never reach our servers. Instead, Stripe processes and stores the card details on their secure servers. Stripe then provides us with a secure token representing the card details. This token is what we use to perform transactions, ensuring that sensitive card information is never exposed or handled by our system.
Compliance with Data Protection Regulations
Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS), which is the industry standard for securely handling credit card information. This compliance ensures that all card transactions are conducted in a secure environment and that card details are protected according to the highest security standards.
Following the minimum 12 month membership term, you can cancel your membership at any time by emailing members@privategp.org
Yes, at our Teddington Branch and as needed at North Clinic. We operate a triage system where we assess whether a face to face appointment is suitable and safe for you.
