Membership FAQs

Our Personal Care and Family Care memberships include access to GP consultations whenever you need them.

To ensure we can continue to provide timely, personalised care to all members, consultations are provided under a fair use policy.

What this means

• Most members typically need no more than 3–4 GP consultations within any rolling 3-month period
• This allowance is designed to comfortably support periods of illness, flare-ups, or increased clinical need
• Consultations may be face-to-face or virtual, as clinically appropriate

If your needs are higher

If you require more frequent reviews over a short period, we will always:

• prioritise clinical safety
• discuss the most appropriate way to support you
• ensure continuity of care

Our fair use policy exists to protect access and quality for everyone, not to restrict care when it is genuinely needed.

For Family Care, we look at usage across the household rather than per person. Most families typically need around 5–8 GP consultations in total over a three-month period, even during busy winter months. If a family’s needs are higher than this over time, we work together to agree the best approach.

Membership Subscription is held within Semble our practice management Software Provider so that all financial information remains under one single provider, Semble.

Collection and Storage of Card Details

Card details are not stored on Semble, instead they are securely stored by Stripe, and we only use tokens provided by Stripe to perform transactions. While the clinic does not store card details, they can instruct payments on patient’s cards, as per the clinic’s T&Cs.

The actual credit card numbers never reach our servers. Instead, Stripe processes and stores the card details on their secure servers. Stripe then provides us with a secure token representing the card details. This token is what we use to perform transactions, ensuring that sensitive card information is never exposed or handled by our system.

Compliance with Data Protection Regulations

Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS), which is the industry standard for securely handling credit card information. This compliance ensures that all card transactions are conducted in a secure environment and that card details are protected according to the highest security standards.

Following the minimum 12 month membership term, you can cancel your membership at any time by emailing members@privategp.org.

We allocate have a fixed number of members based on our ability to provide an enhanced level of service to them with our current GP team, a bit like a normal NHS GP Surgery that has a practice list of patients and sometimes gets full.

Sorry – we do not currently provide an out of hours service.

We do offer select home visits to members on a case-by-case basis, these are chargeable.