FAQs

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Frequently Asked Questions

Need answers? Our frequently asked questions page may be able to help. Take a look here.
Choose an appointment time and date. Please allow us at least a weeks notice to allow Dr Shilpa to review your questionnaires fully.
Choose “Functional Medicine Initial Appointment and assessment”, this is a 1 hour appointment. The cost of the appointment reflects the significant work involved in analysing your questionnaires and preparing a report following your appointment with recommendations (usually this takes around 3-4 hours of dedicated time)

Complete the online form including your card details to pay for the appointment.

Once you have booked your appointment you will receive an appointment confirmation email immediately this will include a link to functional medicine questionnaire to complete before your appointment. We also send you other detailed “Intake” questionnaires which we strongly advise you fill out thoroughly.

Please also read our data and privacy notice which can be found in your appointment confirmation email. Please note appointments that are cancelled will incur an administration charge of £25.

Absolutely!  It is very common for patients to undertake a normal health screen to exclude serious medical conditions and have standard blood tests and then use a functional medicine approach to improve and optimise their health. This sometimes involves additional scientific testing for gut health or for hormone or biomarker blood tests such as FDX. More information around these additional tests can be found in the information links on this page.

Functional medicine can be very suitable for conditions that relate to inflammation and more fundamental body systems good examples include:

  • Digestive problems
  • Human issues such as menopause polycystic ovarian syndrome
  • Skin issues such as eczema
  • Mental health problems
  • Thyroid disease
  • Fatigue and burnout 
Before you undertake a functional medicine appointment we send you a very detailed questionnaire which will cover many aspects of your lifestyle nutrition exercise and sleep concerns. At your appointment you will have a very detailed history taken and physical examination. Access to advanced functional testing and interpretation allows insight into the root causes of chronic illness and allows our doctors to create a tailored plan and also to track the progress of any health advice or treatment.
Sometimes more advanced testing may be recommended to delve deeper into the root cause of medical complaints or to help provide a better understanding of the systems within your body and what factors may be stopping you from achieving optimum health. We partner with three main laboratories to provide comprehensive, advanced functional testing:
Our accredited testing partner, FunctionalDX, provides blood testing and health reports which go beyond traditional blood analysis to reveal more about your health picture. In testing they apply up to 120 blood biomarkers and use predictive algorithims to help understand your future risk of disease and to allow us to understand and offer you the most effective therapy options. Their sophisticated AI reporting algorithm analyses 13 body systems, 7 accessory systems, 7 macro systems and the status of 14 nutrients to provide the most advanced, comprehensive reporting on the market today. As an approved FunctionalDX partner, your Shilpa Dave Health practitioner will be able to guide you through a programme to restore and encourage optimal health. Genova diagnostics comprehensive stool test is an advanced test that provides information around your gut health and offers valuable insight into inflammation and the intestinal microbiome which is the bacteria and parasites that colonise the gut system. DUTCH Hormone testing for some patients see those with fatigue syndromes or menopause issues a more detailed hormone analysis can be undertaken this is known as the DUTCH Hormone test.
Choose an appointment time and date

Choose either: Core, Comprehensive, Platinum or Platinum FDX.

Complete the online form including your card details to pay for the appointment. Once you have booked your appointment you will receive an appointment confirmation email immediately this will include a link to a health screen questionnaire to complete before your appointment. Please also read our data and privacy notice which can be found in your appointment confirmation email. Please note appointments that are cancelled will incur an administration charge of £25
We screen you for important health conditions around cancer prevention, heart disease, womens and mens health.
We look at your work and home routines alongside your exercise and movement. We help you identify areas to improve your physical activity and look at what factors may be stopping you from achieving your physical goals such as time, motivation, stress and diet.
We explore the underlying triggers and root causes of poor health. By looking at your work, stress and sleep hygiene we give you the tools, detailed advice and support to help you improve in these key areas.

As well as taking standard measurements such as BMI, our comprehensive body composition analysis allows you to understand your baseline %body fat, bone and muscle mass, to help you build health goals which are tailored to you.  We also include an ECG as well as a cervical smear for female patients.

Many patients want a simple suite of blood tests to screen for common conditions, others need or prefer more in depth analysis for example vitamin and mineral analysis. For some patients specific health concerns might drive more complex testing such as:

  • Detailed hormone analysis for the menopause
  • FDX biomarker blood testing
  • Genova Diagnostic stool testing
  • DUTCH hormone testing
  • Allergy testing
  • DATAR clinical genetics liquid biopsy (in association with cancer specialist)

If we identify a serious medical condition we will treat it immediately or refer you quickly to one of our preferred specialists. Common referrals include, breast, gynaecology, dermatology, cardiology and gastroenterology.

We work closely with local specialists and with centres of excellence such as the Cromwell Hospital, where more specialised tests or expertise can be offered if needed.

We complete your health screen by working with you to highlight priorities for your health and then, if you wish, we will also help you agree and set personal health goals. Some patients may want to engage with personal training while others take up yoga or breathing and mindfulness sessions.  Others embark on a functional medicine journey working with our Nutritional Therapists to address key health concerns. Examples of conditions where a Functional Medicine approach is considered include:

  • Food intolerances and digestive problems
  • Thyroid disorders
  • Menopause
  • Skin problems
  • Mental health issues
  • Fatigue and burnout

Follow Up

All health screens include a 30 minute follow up appointment where we go through your results with you to create a bespoke plan and provide a report tailored to your personal health needs.

Additional Services Available (not included):

  • Mammogram – arranged at local private hospital
  • Cardiac monitoring with Cardioscan (with Consultant Cardiologist oversight)
  • Cardiac assessment with Echo and stress testing
  • X-rays, scans and MRI
  • Cardiac rehabilitation and Polar tracking
  • OURA Ring data analysis

Yoga and Mindfulness

Nicky Dye Yoga Strala Yoga Guide. Teen Yoga & Mindfulness Teacher. Yoga Medicine Therapeutic Yoga Teacher.

Nutritional Therapy

Christine Bailey Registered Nutritionist – MSc PGCE MBANT MIFM

Christine is an award winning degree qualified registered nutritionist (BANT), chef and author with over 20 years experience in the health, corporate and food industry.  With additional training by the Institute of Functional Medicine, Christine is an experienced Functional Performance Nutritionist

Personal Training

Joe Ash Platinum Fitness

Cardiac Monitoring

Tom Hastings HeartSure Cardiac Rehabilitation Specialist

Chinese Medicine and Acupuncture

Dr Yen Yen Khor Dr Yen Yen’s special interests are women’s health and sexual health.  She also uses her knowledge of traditional Chinese medicine and acupuncture to help patients in many other health areas.

Choose a date and time that suits you and book online and pay for your health screen. The cost includes both initial and follow up consultation The health screen is 60 minutes and includes an additional 30 minute follow up consultation usually 1-4 weeks after the health screen depending on the tests taken). Allow some time to complete your online questionnaire thoroughly.
The online questionnaire covers all areas of your health and will allow your Doctor to have a good understanding of your health concerns before the health screening appointment.
Arrive 10 minutes before your appointment and wait to be called into the surgery. You will be asked to provide a urine specimen so drink plenty of water before you arrive as well. We usually ask patients to arrive having fasted from 10pm the night before so we can perform accurate blood tests, so bring a snack with you so you can eat straight after your blood tests. Most patients will have blood tests straight way, but patients undertaking FDX biomarker blood testing may be asked to book in for a dedicated appointment as the blood testing process is more complicated (we have to centrifuge and process the sample prior to courier collection). You will be given a range of options depending on the health screen findings and we book your follow up appointment to discuss your test results.

At the follow up appointment many patients simply are reassured and discharged. For some patients who tests reveal medical conditions we may recommend further tests.

A good example of this is the Cardioscan myPatch remote Holter device. More information about the myPatch device can be found here. Some patients will need referral to a specialist, and we may make suggestions for more detailed testing (such as gut testing). Our platinum health screens include a 60 minute appointment to review the results of your FDX biomarker panel blood tests. The FDX test results and comprehensive report usually take 3 weeks to come back as the report is very detailed.

Some will choose to use our wellness team to pursue their health goals and improve their overall health and you can book appointments for personal training, Yoga or Nutritional therapy once your health screen results have been discussed with you.

For some patients with chronic or ongoing health concerns follow up will be recommended to support you and some patients use a Functional Medicine approach to optimise their health at this stage . This could include wearable health technology. More information about the Functional Medicine approach can be found in the Functional Medicine section of our website.

Medical Appointments

For an appointment with the GP select new face to face or video consultation, by clicking on the little blue arrow next to the appointment type it will show other types of appointment as a drop down menu

Blood tests and vaccinations

For blood tests or vaccinations without a GP appointment please email us at pa@privategp.org prior to booking an appointment. This allows us to confirm with you that we can provide you with the service you require. if you are seeking vaccinations for yourself or your children, we ask you to complete a vaccination questionnaire so we can check the type of vaccine, the number of vaccinations and spacing required, and order in the correct vaccine prior to your planned vaccination appointment. We ask at least a week’s notice to arrange vaccinations which are performed by our practice nurse

Forms and certificate completion

Please submit an online enquiry form so that we can review your request and confirm we can provide you with the service you require

Step 1 +

Choose an appointment time and date

Step 2 +

Choose the type of appointment you require

Step 3 +

Complete the online form including your card details to pay for the appointment.

Once you have booked your appointment you will receive an appointment confirmation email immediately this will include a link to a health questionnaire to complete before your appointment.

Please also read our data and privacy notice which can be found in your appointment confirmation email. Please note appointments that are cancelled will incur an administration charge of £25

Step 1 +

Choose an appointment time and date

Step 2 +

Choose the type of appointment you require

Step 3 +

Complete the online form including your card details to pay for the appointment.

Once you have booked your appointment you will receive an appointment confirmation email immediately this will include a link to a health questionnaire to complete before your appointment.

Please also read our data and privacy notice which can be found in your appointment confirmation email. Please note appointments that are cancelled will incur an administration charge of £25

Complete the online form including your card details to pay for the appointment.

Once you have booked your appointment you will receive an appointment confirmation email immediately this will include a link to functional medicine questionnaire to complete before your appointment. We also send you other detailed “Intake” questionnaires which we strongly advise you fill out thoroughly.

Please also read our data and privacy notice which can be found in your appointment confirmation email. Please note appointments that are cancelled will incur an administration charge of £25.

Yes – you can manage your account at any time by logging in to the website and going to my account > subscription. Here you can see recent invoices, check which membership plan you are on and change your subscription. Any changes are immediate and you will be billed pro-rata for any previous days. Alternatively, please contact us via members@privategp.org and we will be happy to implement any changes for you.
You can manage this any time by logging in to the website at https://www.privategp.org and then clicking on the subscription tab or click the “my account” icon in the top right of the screen and then the “subscription” tab
Update December 15th 2022: As with many health care providers, we are currently facing high demand for our services. As a result, we are prioritising our existing practice members and are currently not taking on any more members. However, we will be expanding our services significantly in the Spring of 2022 with a new premises nearby to our current location so please check back then. You can also send us an e-mail to pa@privategp.org if you would like to be added to our waiting list for when registration re-opens.

Membership Subscription is held within Semble our practice management Software Provider so that all financial information remains under one single provider, Semble.

Collection and Storage of Card Details

Card details are not stored on Semble, instead they are securely stored by Stripe, and we only use tokens provided by Stripe to perform transactions. While the clinic does not store card details, they can instruct payments on patient’s cards, as per the clinic’s T&Cs.

The actual credit card numbers never reach our servers. Instead, Stripe processes and stores the card details on their secure servers. Stripe then provides us with a secure token representing the card details. This token is what we use to perform transactions, ensuring that sensitive card information is never exposed or handled by our system.

Compliance with Data Protection Regulations

Stripe complies with the Payment Card Industry Data Security Standard (PCI-DSS), which is the industry standard for securely handling credit card information. This compliance ensures that all card transactions are conducted in a secure environment and that card details are protected according to the highest security standards.

You can cancel at any time by loggin in to the website at https://www.privategp.org/user and then going to the ‘my account’ page (click the icon top right) if you hav enot been redirected there.

Then click on the subscription tab and then cancel your subscription plan. This will take effect immediately and you will be reimbursed for any unused days.

Please use members@privategp.org if you have a Shilpa Dave Health Practice membership.
As with all GP surgeries there are certain appointment times that are more convenient for working professionals or for parents with young children. By reserving these appointments for members we will endeavour to accommodate members at a time that suits their needs including Saturdays.
Not all all; all clinical care is based on need and if you have an urgent concern we will always prioritise our resources based on clinical requirement.
We will have a fixed number of members based on our ability to provide an enhanced level of service to them with our current GP team, a bit like a normal NHS GP Surgery that has a practice list of patients and sometimes gets full.
Sorry – we do not currently provide an out of hours service.
We currently do not provide home visits due to the COVID-19 pandemic and the risk of introducing or acquiring infection within a patient’s home.
Yes, at our Teddington Branch and as needed at Raynes Park Branch. We operate a triage system where we assess whether a face to face appointment is suitable and safe for you.
A good mobile phone signal 4G ideally, it is better to be on Wifi, and will be easier to be on a laptop or desktop computer with a broadband connection
No – you just need a reliable 3G or 4G connection.
Video Consultations are hosted within the Heydoc Practice Management software platform which is fully encrypted, the video consultations are not recorded or stored.
Please email pa@privategp.org to request a telephone appointment.
Please email pa@privategp.org confirming your mobile or landline and we will call you to complete the appointment.
If the doctor has not joined your consultation after 5 minutes this may be due to a technical issue on our end, or they have become busy dealing with an emergency. Please email pa@privategp.org and we will rearrange the appointment for as soon as possible.
Not a problem, please email pa@privategp.org
Yes. We can offer patients at home finger prick testing for a wide range of blood tests. The blood testing pack will be posted directly to you and contains everything to perform the blood test yourself at home and post the test back to the laboratory.
Your results will be sent to you via secure email.
The doctor may choose to offer you a scheduled telephone consultation to communicate results and check your progress. Due to the high volume of appointments, we can’t always guarantee this.
Yes but this may not be possible for all medicines as our doctors follow the guidance for doctors from the General Medical Council (GMC). Some medicines are controlled drugs and require us to use specialised prescriptions processes.
This is due to safeguarding and the need to be able to examine children fully.
Please email pa@privategp.org and we will contact you to arrange this.
Appointments are strictly timed as we are trying to help as many patients as possible during this time of limited access to doctors. If your appointment overruns you may be cut off and may be charged for the additional time.
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