Frequently Asked Questions
Need answers? Our frequently asked questions page may be able to help. Take a look here.
Yes – you can manage your account at any time by logging in to the website and going to my account > subscription. Here you can see recent invoices, check which membership plan you are on and change your subscription. Any changes are immediate and you will be billed pro-rata for any previous days. Alternatively, please contact us via members@privategp.org and we will be happy to implement any changes for you.
You can manage this any time by logging in to the website at https://www.privategp.org and then clicking on the subscription tab or click the “my account” icon in the top right of the screen and then the “subscription” tab
We use a subscription management platform called Recurly, which is an industry leader in subscription management. Recurly is PCI-DSS Level 1 compliant, the highest level of security a business can offer.
Your cardholder data is sent directly to Recurly to minimize any risk. Recurly meets and exceeds all industry-standard payment security practices to protect you and they are recognised on the Visa Global Registry of Service Providers.
You can cancel at any time by loggin in to the website at https://www.privategp.org/user and then going to the ‘my account’ page (click the icon top right) if you hav enot been redirected there.
Then click on the subscription tab and then cancel your subscription plan. This will take effect immediately and you will be reimbursed for any unused days. You will aslo receive a confirmation email from Recurly.
Please use members@privategp.org if you have a Shilpa Dave Health Practice membership.
As with all GP surgeries there are certain appointment times that are more convenient for working professionals or for parents with young children.
By reserving these appointments for members we will endeavour to accommodate members at a time that suits their needs including Saturdays.
Not all all; all clinical care is based on need and if you have an urgent concern we will always prioritise our resources based on clinical requirement.
We will have a fixed number of members based on our ability to provide an enhanced level of service to them with our current GP team, a bit like a normal NHS GP Surgery that has a practice list of patients and sometimes gets full.
Sorry – we do not currently provide an out of hours service.
We currently do not provide home visits due to the COVID-19 pandemic and the risk of introducing or acquiring infection within a patient’s home.
Yes, at our Teddington Branch and as needed at North Clinic. We operate a triage system where we assess whether a face to face appointment is suitable and safe for you.